Frequently Asked Questions
Our clients’ peace of mind, the security of their homes and the safety and happiness of their pets are our top priorities.
Below are some FAQs, if you have any questions that aren’t covered below, please do contact your local branch who will be able to assist with your query.
Is Team Feline a registered company / business?
Team Feline is a Registered Trademark (UK). We operate as a small franchise with three branches, based in Scotland.
Are you insured?
Yes we are. Each branch holds their own individual insurance policy with Pet Business Insurance, which is renewed annually. We are insured as pet sitters / for household drop-in visits and you will be shown our insurance certificate at your initial consultation.
Are you Disclosure Scotland checked?
Yes we are. Each branch owner holds an individual and current Disclosure Scotland Certificate, which you will be shown at your initial consultation.
How much will it cost me to book a pet sitter?
Visit cost depends on your location and distance from your local sitter. Each branch charges a basic rate per visit. If you are outwith a certain distance from your local branch, additional costs may apply. These will be discussed at your first meeting.
There is no charge for your initial consultation.
Key collections (excluding initial consultation, if keys are provided then) are charged at a rate of £6 per collection. This will be added to your visit costs for each booking, unless you choose to leave a key permanently on file with us.
Is a deposit required to secure my booking?
We only ask for a deposit for bookings made between 18th December – 4th January, which is our busiest time of year. Bookings made within these dates will be subject to a 50% deposit to be paid at time of booking. This deposit is refundable until 1st November, but is non-refundable after this date.
Will I be charged if I cancel a booking?
Bookings outwith our peak times, may be cancelled free of charge up to 10 days before your departure date. If a booking is cancelled 48 hours – 10 days before leaving, 50% of the booking cost will be charged. Cancellations made less than 48 hours before departure will be charged 100% of the original booking fee.
Peak time bookings: bookings made between 18th December – 4th January, are subject to different cancellation terms. Cancellation of peak time bookings any later than 1st December, will be liable for the remaining 50% of booking cost (deposit of 50% having already been paid).
Do you offer home boarding?
Unfortunately we are are not currently able to offer a home boarding service. Pets are cared for in your own home. This serves the dual-purpose of keeping your furry friend in a familiar, safe environment and also means that your house is being checked and visited daily in your absence.
Do my pets need to be vet-registered, vaccinated & flea / worm treated?
We recommend that your pets are registered with a local vet and that vaccinations are up to date. However, it is not mandatory.
We do require all pets to be flea and worm treated before visits commence. This is for both your pet’s own health and wellbeing, and to ensure that we do not spread flea or worm problems between different households. We regret that if your pet is not up to date on flea / worming treatment, then we will not be able to offer our services.
Can I speak to previous clients for a reference?
Yes, this can be arranged. Each branch has a number of testimonials published on this website and on their Facebook pages, but you may request a personal reference if you wish. We will arrange to put you in contact with a current client via phone or email, who will be able to testify to our reliability and put your mind at ease.